{
    "products": [
        {
            "slug": "dynamics-365-sales",
            "name": "Microsoft Dynamics 365 Sales",
            "kind": "web",
            "website": "https://www.microsoft.com/en-us/dynamics-365/products/sales",
            "page": "https://listme.name/software/dynamics-365-sales",
            "tagline": "Microsoft's CRM for sales teams, with pipeline tools and AI agents",
            "summary": "Microsoft Dynamics 365 Sales is a CRM for leads, opportunities and sales forecasting, built on the Dynamics 365 platform. It connects to Outlook for email and calendar, and it includes AI agents for lead qualification. Microsoft offers a free trial, and paid subscriptions follow.",
            "developer": "Microsoft",
            "platforms": [
                "web"
            ],
            "pricing": "subscription",
            "price_note": "Subscription with a free trial; pricing on Microsoft's site",
            "free_to_use": false,
            "open_source": false,
            "strengths": [
                "Outlook integration for email and calendars",
                "Fits teams already on Microsoft 365"
            ],
            "limits": [
                "Setup takes more planning than small CRMs",
                "Pricing is on a separate page from the product"
            ],
            "checked": "2026-10-10",
            "connected_to_publisher": false,
            "overview": "Dynamics 365 Sales is Microsoft's CRM for sales teams. It covers lead and opportunity tracking, sales automation and collaboration tools, and it works with Outlook for email. The product page lists AI agents, including one that qualifies leads and another that prioritizes them for sales staff.\n\nIt suits companies that already use Microsoft 365 and Dynamics products and want a CRM that sits next to Outlook. It is sold as a subscription after a free trial, and the pricing is on a separate Microsoft page, so buyers should check it before comparing with HubSpot or Zoho CRM. Setup takes more planning than a small-team CRM."
        },
        {
            "slug": "zoho-crm",
            "name": "Zoho CRM",
            "kind": "web",
            "website": "https://www.zoho.com/crm/",
            "page": "https://listme.name/software/zoho-crm",
            "tagline": "Sales CRM from Zoho with a free edition for up to 3 users",
            "summary": "Zoho CRM is a sales and customer relationship management app made by Zoho Corporation. It manages leads, contacts, deals and workflow rules, and it links to other apps in the Zoho suite. A freemium edition supports up to 3 users, and paid per-user editions add automation, customization and AI agents.",
            "developer": "Zoho Corporation",
            "platforms": [
                "web",
                "ios",
                "android"
            ],
            "pricing": "freemium",
            "price_note": "Free edition for up to 3 users; paid per-user editions",
            "free_to_use": true,
            "open_source": false,
            "strengths": [
                "Free edition for up to 3 users",
                "Wide suite of connected Zoho apps",
                "Workflow automation and custom functions"
            ],
            "limits": [
                "Breadth can make the interface busy",
                "Higher editions cost more per user"
            ],
            "checked": "2026-10-10",
            "connected_to_publisher": false,
            "overview": "Zoho CRM covers lead and deal management, workflow automation, forecasting and reports, and it connects to other Zoho apps such as Zoho Books and Zoho Desk. Its AI features, called Zia Agents, are part of the paid editions.\n\nZoho CRM suits small businesses that want a free start and a wide set of business apps in one account. Paid editions are priced per user, and higher tiers add customization, CPQ and enterprise controls. The breadth can make the interface busy for a team that only needs a simple pipeline, so it rewards a setup pass before rollout."
        }
    ],
    "differences": [
        "Only Zoho CRM runs on iOS.",
        "Only Zoho CRM runs on Android.",
        "Zoho CRM has a free plan or free version; Microsoft Dynamics 365 Sales does not.",
        "Microsoft Dynamics 365 Sales: subscription. Zoho CRM: free plan, paid upgrades."
    ],
    "shared_rankings": [
        {
            "list": "crm-software",
            "name": "CRM software",
            "page": "https://listme.name/best/crm-software",
            "of": 11,
            "results": [
                {
                    "product": "dynamics-365-sales",
                    "rank": 3,
                    "score": 90.5,
                    "verdict": "The CRM that fits best for Microsoft 365 shops, with Outlook integration, sales KPIs and AI agents for lead qualification. Setup takes more planning than Pipedrive, and the trial is the only free option.",
                    "best_for": "Companies already running on Microsoft 365 and Dynamics",
                    "spec": {
                        "hosting": "Vendor cloud",
                        "ai": "Sales agents",
                        "email": "Outlook sync"
                    }
                },
                {
                    "product": "zoho-crm",
                    "rank": 4,
                    "score": 89.5,
                    "verdict": "A free edition for up to 3 users and a wide suite of connected Zoho apps. Its breadth can make the interface busy, and Zia Agents sit in the paid editions.",
                    "best_for": "Small businesses that want a free start and an app suite",
                    "spec": {
                        "hosting": "Vendor cloud",
                        "ai": "Zia Agents",
                        "email": "Email integration"
                    }
                }
            ]
        }
    ],
    "ranks_higher_in_closest_shared_list": "dynamics-365-sales",
    "page": "https://listme.name/compare/dynamics-365-sales-vs-zoho-crm",
    "json": "https://listme.name/api/v1/compare/dynamics-365-sales-vs-zoho-crm.json",
    "notes": [
        "Scores are editorial and only comparable inside one list. Products with connected_to_publisher true receive a disclosed ranking lift: https://listme.name/methodology"
    ],
    "source": "https://listme.name",
    "license": "Free to read and cite with attribution to listme.name.",
    "docs": "https://listme.name/developers"
}