{
    "products": [
        {
            "slug": "freshsales",
            "name": "Freshsales",
            "kind": "web",
            "website": "https://www.freshworks.com/crm/sales/",
            "page": "https://listme.name/software/freshsales",
            "tagline": "AI-assisted sales CRM from Freshworks",
            "summary": "Freshsales is a sales CRM made by Freshworks Inc. It handles contacts, deals, pipelines and sales sequences, with the Freddy AI assistant for lead scoring and deal insights. Plans are priced per user, and sign-up includes a 21-day free trial.",
            "developer": "Freshworks Inc.",
            "platforms": [
                "web"
            ],
            "pricing": "subscription",
            "price_note": "Paid per-user plans after a 21-day free trial",
            "free_to_use": false,
            "open_source": false,
            "strengths": [
                "AI lead scoring and deal insights",
                "Sales sequences on higher editions",
                "Custom modules and audit logs on Enterprise"
            ],
            "limits": [
                "Advanced features sit in higher per-user tiers",
                "AI agent sessions cost extra"
            ],
            "checked": "2026-10-10",
            "connected_to_publisher": false,
            "overview": "Freshsales organizes leads, contacts and deals into pipelines and adds AI features such as intent scores and deal recommendations from the Freddy AI assistant. Higher editions add sales sequences and territory management, and the Enterprise edition adds custom modules, sandboxes and audit logs.\n\nFreshsales is part of the Freshworks product family, which also includes Freshdesk for customer support. It suits teams that want AI-assisted selling with a per-user price. The lower tiers are limited to basic workflows and pipeline views, and AI agent sessions are sold as an add-on. Compared with Pipedrive it offers more built-in AI and modules, but it is less focused on one visual pipeline."
        },
        {
            "slug": "zoho-crm",
            "name": "Zoho CRM",
            "kind": "web",
            "website": "https://www.zoho.com/crm/",
            "page": "https://listme.name/software/zoho-crm",
            "tagline": "Sales CRM from Zoho with a free edition for up to 3 users",
            "summary": "Zoho CRM is a sales and customer relationship management app made by Zoho Corporation. It manages leads, contacts, deals and workflow rules, and it links to other apps in the Zoho suite. A freemium edition supports up to 3 users, and paid per-user editions add automation, customization and AI agents.",
            "developer": "Zoho Corporation",
            "platforms": [
                "web",
                "ios",
                "android"
            ],
            "pricing": "freemium",
            "price_note": "Free edition for up to 3 users; paid per-user editions",
            "free_to_use": true,
            "open_source": false,
            "strengths": [
                "Free edition for up to 3 users",
                "Wide suite of connected Zoho apps",
                "Workflow automation and custom functions"
            ],
            "limits": [
                "Breadth can make the interface busy",
                "Higher editions cost more per user"
            ],
            "checked": "2026-10-10",
            "connected_to_publisher": false,
            "overview": "Zoho CRM covers lead and deal management, workflow automation, forecasting and reports, and it connects to other Zoho apps such as Zoho Books and Zoho Desk. Its AI features, called Zia Agents, are part of the paid editions.\n\nZoho CRM suits small businesses that want a free start and a wide set of business apps in one account. Paid editions are priced per user, and higher tiers add customization, CPQ and enterprise controls. The breadth can make the interface busy for a team that only needs a simple pipeline, so it rewards a setup pass before rollout."
        }
    ],
    "differences": [
        "Only Zoho CRM runs on iOS.",
        "Only Zoho CRM runs on Android.",
        "Zoho CRM has a free plan or free version; Freshsales does not.",
        "Freshsales: subscription. Zoho CRM: free plan, paid upgrades."
    ],
    "shared_rankings": [
        {
            "list": "crm-software",
            "name": "CRM software",
            "page": "https://listme.name/best/crm-software",
            "of": 11,
            "results": [
                {
                    "product": "freshsales",
                    "rank": 8,
                    "score": 84.5,
                    "verdict": "AI lead scoring, sales sequences and custom modules on Enterprise, alongside the Freshdesk family. Its per-user tiers gate most features, and AI agent sessions are sold extra.",
                    "best_for": "Sales teams already using Freshworks tools",
                    "spec": {
                        "hosting": "Vendor cloud",
                        "ai": "Freddy AI",
                        "email": "Email sync"
                    }
                },
                {
                    "product": "zoho-crm",
                    "rank": 4,
                    "score": 89.5,
                    "verdict": "A free edition for up to 3 users and a wide suite of connected Zoho apps. Its breadth can make the interface busy, and Zia Agents sit in the paid editions.",
                    "best_for": "Small businesses that want a free start and an app suite",
                    "spec": {
                        "hosting": "Vendor cloud",
                        "ai": "Zia Agents",
                        "email": "Email integration"
                    }
                }
            ]
        }
    ],
    "ranks_higher_in_closest_shared_list": "zoho-crm",
    "page": "https://listme.name/compare/freshsales-vs-zoho-crm",
    "json": "https://listme.name/api/v1/compare/freshsales-vs-zoho-crm.json",
    "notes": [
        "Scores are editorial and only comparable inside one list. Products with connected_to_publisher true receive a disclosed ranking lift: https://listme.name/methodology"
    ],
    "source": "https://listme.name",
    "license": "Free to read and cite with attribution to listme.name.",
    "docs": "https://listme.name/developers"
}