{
    "products": [
        {
            "slug": "front",
            "name": "Front",
            "kind": "web",
            "website": "https://front.com/",
            "page": "https://listme.name/software/front",
            "tagline": "Shared inbox and help desk for teams handling customer email and chat",
            "summary": "Front is a customer service platform with a shared inbox for email, chat and tickets, a help desk and AI agents for support work. Teams assign conversations, reply together and track tickets in one workspace. The site offers a free trial, with paid plans on its pricing page.",
            "platforms": [
                "web"
            ],
            "pricing": "subscription",
            "price_note": "Paid plans with a free trial",
            "free_to_use": false,
            "open_source": false,
            "strengths": [
                "Shared inbox for email and chat",
                "Help desk, knowledge base and AI agents"
            ],
            "limits": [
                "Paid plans only, after the trial",
                "Can be more than a small team needs"
            ],
            "checked": "2026-10-10",
            "connected_to_publisher": false,
            "overview": "Front combines a shared inbox, help desk ticketing, live chat and a knowledge base in one workspace. Email, chat and tickets from different channels land in shared views, where a team can assign conversations and reply together. The homepage also promotes AI agents that handle support work alongside staff.\n\nIt suits support and operations teams that handle email as their main channel and want a shared inbox rather than a ticket queue alone. The product is sold through paid plans after a trial, so teams should check the pricing page before committing. It is a hosted team workspace rather than the self-hosted ticket system osTicket, which suits teams that run their own servers."
        },
        {
            "slug": "zendesk",
            "name": "Zendesk",
            "kind": "web",
            "website": "https://www.zendesk.com/",
            "page": "https://listme.name/software/zendesk",
            "tagline": "Customer service platform with ticketing, chat and AI agents",
            "summary": "Zendesk is a customer service platform made by Zendesk, Inc. It handles support tickets, messaging and voice channels, with AI agents and a help center for self-service. It is sold as paid subscriptions with a free trial, and the company offers a startup program.",
            "platforms": [
                "web",
                "ios",
                "android"
            ],
            "pricing": "subscription",
            "price_note": "Paid subscriptions after a free trial; startup offer",
            "free_to_use": false,
            "open_source": false,
            "strengths": [
                "Mature ticketing across many channels",
                "Large set of integrations and a help center"
            ],
            "limits": [
                "Cost and admin effort grow with add-ons",
                "Heavier than needed for simple email support"
            ],
            "checked": "2026-10-10",
            "connected_to_publisher": false,
            "overview": "Zendesk handles tickets from email, chat, messaging and voice in one agent workspace. It adds a help center for self-service, reporting, quality assurance and AI agents that answer common questions and help agents draft replies.\n\nZendesk suits support teams of many sizes that need a mature ticketing system and a large set of integrations. It is cloud-only and priced as subscriptions, and the cost and admin effort grow with the number of agents and add-ons. For a small team with simple email support, a lighter tool such as Help Scout or Crisp can be a better fit."
        }
    ],
    "differences": [
        "Only Zendesk runs on iOS.",
        "Only Zendesk runs on Android."
    ],
    "shared_rankings": [
        {
            "list": "customer-support-software",
            "name": "Customer support software",
            "page": "https://listme.name/best/customer-support-software",
            "of": 11,
            "results": [
                {
                    "product": "front",
                    "rank": 4,
                    "score": 88,
                    "verdict": "A shared inbox for email and chat, with help desk ticketing, a knowledge base and AI agents. It is a hosted workspace with paid plans after a trial, and it is broader than a ticket queue alone.",
                    "best_for": "Support teams that run email and chat in one shared inbox",
                    "spec": {
                        "self_host": false,
                        "ai_agent": "AI agents",
                        "live_chat": true
                    }
                },
                {
                    "product": "zendesk",
                    "rank": 1,
                    "score": 92.5,
                    "verdict": "The most complete ticketing platform here, with omnichannel support, a help center, quality assurance and AI agents. It is cloud-only and heavier than needed for simple email support.",
                    "best_for": "Support teams that need omnichannel scale",
                    "spec": {
                        "self_host": false,
                        "ai_agent": "AI agents",
                        "live_chat": true
                    }
                }
            ]
        }
    ],
    "ranks_higher_in_closest_shared_list": "zendesk",
    "page": "https://listme.name/compare/front-vs-zendesk",
    "json": "https://listme.name/api/v1/compare/front-vs-zendesk.json",
    "notes": [
        "Scores are editorial and only comparable inside one list. Products with connected_to_publisher true receive a disclosed ranking lift: https://listme.name/methodology"
    ],
    "source": "https://listme.name",
    "license": "Free to read and cite with attribution to listme.name.",
    "docs": "https://listme.name/developers"
}