{
    "products": [
        {
            "slug": "zendesk",
            "name": "Zendesk",
            "kind": "web",
            "website": "https://www.zendesk.com/",
            "page": "https://listme.name/software/zendesk",
            "tagline": "Customer service platform with ticketing, chat and AI agents",
            "summary": "Zendesk is a customer service platform made by Zendesk, Inc. It handles support tickets, messaging and voice channels, with AI agents and a help center for self-service. It is sold as paid subscriptions with a free trial, and the company offers a startup program.",
            "platforms": [
                "web",
                "ios",
                "android"
            ],
            "pricing": "subscription",
            "price_note": "Paid subscriptions after a free trial; startup offer",
            "free_to_use": false,
            "open_source": false,
            "strengths": [
                "Mature ticketing across many channels",
                "Large set of integrations and a help center"
            ],
            "limits": [
                "Cost and admin effort grow with add-ons",
                "Heavier than needed for simple email support"
            ],
            "checked": "2026-10-10",
            "connected_to_publisher": false,
            "overview": "Zendesk handles tickets from email, chat, messaging and voice in one agent workspace. It adds a help center for self-service, reporting, quality assurance and AI agents that answer common questions and help agents draft replies.\n\nZendesk suits support teams of many sizes that need a mature ticketing system and a large set of integrations. It is cloud-only and priced as subscriptions, and the cost and admin effort grow with the number of agents and add-ons. For a small team with simple email support, a lighter tool such as Help Scout or Crisp can be a better fit."
        },
        {
            "slug": "zoho-desk",
            "name": "Zoho Desk",
            "kind": "web",
            "website": "https://www.zoho.com/desk/",
            "page": "https://listme.name/software/zoho-desk",
            "tagline": "Help desk software from Zoho with AI agents and ticketing",
            "summary": "Zoho Desk is help desk software made by Zoho Corporation. It handles ticketing, email and chat channels, self-service articles and automation, with pre-built AI agents. Plans are priced per user per month, with a free trial, and it connects to other Zoho apps.",
            "developer": "Zoho Corporation",
            "platforms": [
                "web"
            ],
            "pricing": "subscription",
            "price_note": "Per-user plans billed annually; free trial",
            "free_to_use": false,
            "open_source": false,
            "strengths": [
                "Connects to other Zoho apps",
                "Pre-built AI agents"
            ],
            "limits": [
                "Lower editions limit channels and automation",
                "Narrower ecosystem outside Zoho"
            ],
            "checked": "2026-10-10",
            "connected_to_publisher": false,
            "overview": "Zoho Desk manages tickets from email, web and chat channels, with automation rules, SLAs and a knowledge base. It includes pre-built AI agents and a generative AI option, and it connects to Zoho CRM and other Zoho apps so support and sales share customer records.\n\nZoho Desk suits businesses that already use Zoho and want a low-cost helpdesk in the same family. Its plans are per user, and the lower editions are limited to basic channels and automation. Compared with Zendesk, it is cheaper per seat, but its ecosystem is narrower outside Zoho."
        }
    ],
    "differences": [
        "Only Zendesk runs on iOS.",
        "Only Zendesk runs on Android."
    ],
    "shared_rankings": [
        {
            "list": "customer-support-software",
            "name": "Customer support software",
            "page": "https://listme.name/best/customer-support-software",
            "of": 11,
            "results": [
                {
                    "product": "zendesk",
                    "rank": 1,
                    "score": 92.5,
                    "verdict": "The most complete ticketing platform here, with omnichannel support, a help center, quality assurance and AI agents. It is cloud-only and heavier than needed for simple email support.",
                    "best_for": "Support teams that need omnichannel scale",
                    "spec": {
                        "self_host": false,
                        "ai_agent": "AI agents",
                        "live_chat": true
                    }
                },
                {
                    "product": "zoho-desk",
                    "rank": 6,
                    "score": 86,
                    "verdict": "A helpdesk that connects to Zoho CRM and other Zoho apps, with pre-built AI agents and per-user pricing. Its ecosystem is narrower outside Zoho.",
                    "best_for": "Businesses already using Zoho apps",
                    "spec": {
                        "self_host": false,
                        "ai_agent": "Pre-built AI agents",
                        "live_chat": true
                    }
                }
            ]
        }
    ],
    "ranks_higher_in_closest_shared_list": "zendesk",
    "page": "https://listme.name/compare/zendesk-vs-zoho-desk",
    "json": "https://listme.name/api/v1/compare/zendesk-vs-zoho-desk.json",
    "notes": [
        "Scores are editorial and only comparable inside one list. Products with connected_to_publisher true receive a disclosed ranking lift: https://listme.name/methodology"
    ],
    "source": "https://listme.name",
    "license": "Free to read and cite with attribution to listme.name.",
    "docs": "https://listme.name/developers"
}