{
    "product": {
        "slug": "front",
        "name": "Front",
        "kind": "web",
        "website": "https://front.com/",
        "page": "https://listme.name/software/front",
        "tagline": "Shared inbox and help desk for teams handling customer email and chat",
        "summary": "Front is a customer service platform with a shared inbox for email, chat and tickets, a help desk and AI agents for support work. Teams assign conversations, reply together and track tickets in one workspace. The site offers a free trial, with paid plans on its pricing page.",
        "platforms": [
            "web"
        ],
        "pricing": "subscription",
        "price_note": "Paid plans with a free trial",
        "free_to_use": false,
        "open_source": false,
        "strengths": [
            "Shared inbox for email and chat",
            "Help desk, knowledge base and AI agents"
        ],
        "limits": [
            "Paid plans only, after the trial",
            "Can be more than a small team needs"
        ],
        "checked": "2026-10-10",
        "connected_to_publisher": false,
        "overview": "Front combines a shared inbox, help desk ticketing, live chat and a knowledge base in one workspace. Email, chat and tickets from different channels land in shared views, where a team can assign conversations and reply together. The homepage also promotes AI agents that handle support work alongside staff.\n\nIt suits support and operations teams that handle email as their main channel and want a shared inbox rather than a ticket queue alone. The product is sold through paid plans after a trial, so teams should check the pricing page before committing. It is a hosted team workspace rather than the self-hosted ticket system osTicket, which suits teams that run their own servers.",
        "highlights": [
            "Shared inbox",
            "Help desk ticketing",
            "Live chat",
            "Knowledge base",
            "AI agents"
        ],
        "json": "https://listme.name/api/v1/products/front.json"
    },
    "rankings": [
        {
            "list": "customer-support-software",
            "name": "Customer support software",
            "page": "https://listme.name/best/customer-support-software",
            "rank": 4,
            "of": 11,
            "score": 88,
            "verdict": "A shared inbox for email and chat, with help desk ticketing, a knowledge base and AI agents. It is a hosted workspace with paid plans after a trial, and it is broader than a ticket queue alone.",
            "best_for": "Support teams that run email and chat in one shared inbox"
        }
    ],
    "alternatives": [
        {
            "slug": "zendesk",
            "name": "Zendesk",
            "score": 92.5,
            "page": "https://listme.name/software/zendesk"
        },
        {
            "slug": "intercom",
            "name": "Intercom",
            "score": 90.5,
            "page": "https://listme.name/software/intercom"
        },
        {
            "slug": "freshdesk",
            "name": "Freshdesk",
            "score": 89,
            "page": "https://listme.name/software/freshdesk"
        },
        {
            "slug": "help-scout",
            "name": "Help Scout",
            "score": 87.5,
            "page": "https://listme.name/software/help-scout"
        },
        {
            "slug": "zoho-desk",
            "name": "Zoho Desk",
            "score": 86,
            "page": "https://listme.name/software/zoho-desk"
        },
        {
            "slug": "gorgias",
            "name": "Gorgias",
            "score": 85,
            "page": "https://listme.name/software/gorgias"
        },
        {
            "slug": "crisp",
            "name": "Crisp",
            "score": 84,
            "page": "https://listme.name/software/crisp"
        },
        {
            "slug": "chatwoot",
            "name": "Chatwoot",
            "score": 81.5,
            "page": "https://listme.name/software/chatwoot"
        },
        {
            "slug": "tawk-to",
            "name": "tawk.to",
            "score": 78.5,
            "page": "https://listme.name/software/tawk-to"
        },
        {
            "slug": "osticket",
            "name": "osTicket",
            "score": 76.5,
            "page": "https://listme.name/software/osticket"
        }
    ],
    "links": {
        "page": "https://listme.name/software/front",
        "markdown": "https://listme.name/software/front.md",
        "badge": "https://listme.name/badge/front.svg",
        "alternatives_page": "https://listme.name/alternatives/front",
        "alternatives_json": "https://listme.name/api/v1/alternatives/front.json"
    },
    "source": "https://listme.name",
    "license": "Free to read and cite with attribution to listme.name.",
    "docs": "https://listme.name/developers"
}