{
    "product": {
        "slug": "zoho-desk",
        "name": "Zoho Desk",
        "kind": "web",
        "website": "https://www.zoho.com/desk/",
        "page": "https://listme.name/software/zoho-desk",
        "tagline": "Help desk software from Zoho with AI agents and ticketing",
        "summary": "Zoho Desk is help desk software made by Zoho Corporation. It handles ticketing, email and chat channels, self-service articles and automation, with pre-built AI agents. Plans are priced per user per month, with a free trial, and it connects to other Zoho apps.",
        "developer": "Zoho Corporation",
        "platforms": [
            "web"
        ],
        "pricing": "subscription",
        "price_note": "Per-user plans billed annually; free trial",
        "free_to_use": false,
        "open_source": false,
        "strengths": [
            "Connects to other Zoho apps",
            "Pre-built AI agents"
        ],
        "limits": [
            "Lower editions limit channels and automation",
            "Narrower ecosystem outside Zoho"
        ],
        "checked": "2026-10-10",
        "connected_to_publisher": false,
        "overview": "Zoho Desk manages tickets from email, web and chat channels, with automation rules, SLAs and a knowledge base. It includes pre-built AI agents and a generative AI option, and it connects to Zoho CRM and other Zoho apps so support and sales share customer records.\n\nZoho Desk suits businesses that already use Zoho and want a low-cost helpdesk in the same family. Its plans are per user, and the lower editions are limited to basic channels and automation. Compared with Zendesk, it is cheaper per seat, but its ecosystem is narrower outside Zoho.",
        "highlights": [
            "Ticketing and SLAs",
            "Knowledge base",
            "Pre-built AI agents",
            "Zoho CRM integration",
            "Email and chat channels"
        ],
        "json": "https://listme.name/api/v1/products/zoho-desk.json"
    },
    "rankings": [
        {
            "list": "customer-support-software",
            "name": "Customer support software",
            "page": "https://listme.name/best/customer-support-software",
            "rank": 6,
            "of": 11,
            "score": 86,
            "verdict": "A helpdesk that connects to Zoho CRM and other Zoho apps, with pre-built AI agents and per-user pricing. Its ecosystem is narrower outside Zoho.",
            "best_for": "Businesses already using Zoho apps"
        }
    ],
    "alternatives": [
        {
            "slug": "zendesk",
            "name": "Zendesk",
            "score": 92.5,
            "page": "https://listme.name/software/zendesk"
        },
        {
            "slug": "intercom",
            "name": "Intercom",
            "score": 90.5,
            "page": "https://listme.name/software/intercom"
        },
        {
            "slug": "freshdesk",
            "name": "Freshdesk",
            "score": 89,
            "page": "https://listme.name/software/freshdesk"
        },
        {
            "slug": "front",
            "name": "Front",
            "score": 88,
            "page": "https://listme.name/software/front"
        },
        {
            "slug": "help-scout",
            "name": "Help Scout",
            "score": 87.5,
            "page": "https://listme.name/software/help-scout"
        },
        {
            "slug": "gorgias",
            "name": "Gorgias",
            "score": 85,
            "page": "https://listme.name/software/gorgias"
        },
        {
            "slug": "crisp",
            "name": "Crisp",
            "score": 84,
            "page": "https://listme.name/software/crisp"
        },
        {
            "slug": "chatwoot",
            "name": "Chatwoot",
            "score": 81.5,
            "page": "https://listme.name/software/chatwoot"
        },
        {
            "slug": "tawk-to",
            "name": "tawk.to",
            "score": 78.5,
            "page": "https://listme.name/software/tawk-to"
        },
        {
            "slug": "osticket",
            "name": "osTicket",
            "score": 76.5,
            "page": "https://listme.name/software/osticket"
        }
    ],
    "links": {
        "page": "https://listme.name/software/zoho-desk",
        "markdown": "https://listme.name/software/zoho-desk.md",
        "badge": "https://listme.name/badge/zoho-desk.svg",
        "alternatives_page": "https://listme.name/alternatives/zoho-desk",
        "alternatives_json": "https://listme.name/api/v1/alternatives/zoho-desk.json"
    },
    "source": "https://listme.name",
    "license": "Free to read and cite with attribution to listme.name.",
    "docs": "https://listme.name/developers"
}