# Freshdesk vs Zendesk

Source: https://listme.name/compare/freshdesk-vs-zendesk
Framed by the ranking: https://listme.name/best/customer-support-software

| | Freshdesk | Zendesk |
|---|---|---|
| Score | 89.0 | 92.5 |
| Rank | #3 | #1 |
| Price | Subscription | Subscription |
| Best for | Mid-sized support teams that want helpdesk and AI | Support teams that need omnichannel scale |
| Self-hosting | No | No |
| AI agent | Freddy AI Agent | AI agents |
| Live chat | Yes | Yes |

A clear helpdesk with SLA policies, a knowledge base and the Freddy AI agent, priced per agent. AI sessions and day passes cost extra, and it sits in the Freshworks family. The most complete ticketing platform here, with omnichannel support, a help center, quality assurance and AI agents. It is cloud-only and heavier than needed for simple email support.