# Front vs Intercom

Source: https://listme.name/compare/front-vs-intercom
Framed by the ranking: https://listme.name/best/customer-support-software

| | Front | Intercom |
|---|---|---|
| Score | 88.0 | 90.5 |
| Rank | #4 | #2 |
| Price | Subscription | Subscription |
| Best for | Support teams that run email and chat in one shared inbox | Product-led teams with in-app messaging |
| Self-hosting | No | No |
| AI agent | AI agents | Fin AI Agent |
| Live chat | Yes | Yes |

A shared inbox for email and chat, with help desk ticketing, a knowledge base and AI agents. It is a hosted workspace with paid plans after a trial, and it is broader than a ticket queue alone. Live chat, in-app messaging and a shared inbox, with the Fin AI agent priced per outcome. Per-seat fees and AI usage add up, so it suits product-led teams more than small helpdesks.