# Front vs Zendesk

Source: https://listme.name/compare/front-vs-zendesk
Framed by the ranking: https://listme.name/best/customer-support-software

| | Front | Zendesk |
|---|---|---|
| Score | 88.0 | 92.5 |
| Rank | #4 | #1 |
| Price | Subscription | Subscription |
| Best for | Support teams that run email and chat in one shared inbox | Support teams that need omnichannel scale |
| Self-hosting | No | No |
| AI agent | AI agents | AI agents |
| Live chat | Yes | Yes |

A shared inbox for email and chat, with help desk ticketing, a knowledge base and AI agents. It is a hosted workspace with paid plans after a trial, and it is broader than a ticket queue alone. The most complete ticketing platform here, with omnichannel support, a help center, quality assurance and AI agents. It is cloud-only and heavier than needed for simple email support.