# osTicket review, pricing and alternatives

Source: https://listme.name/software/osticket
Website: https://osticket.com/

Open-source support ticket system you host on your own server

osTicket is an open-source support ticketing system licensed under GPL-2.0. It routes tickets to departments by help topic, supports business hours and runs on your own web server. The project publishes its code on GitHub, and the site describes the software as free to use.

osTicket is a self-hosted ticketing system for customer and internal support. It sorts tickets by help topic and department, lets staff set business hours, and includes a knowledge base section. The project publishes its code on GitHub under the GPL-2.0 license, and the company site describes the software as free to use.

It suits IT teams and small support desks that want a self-hosted ticket queue and do not need a chat or AI layer. Its interface is simpler than hosted helpdesks such as Front or Gorgias, and the user has to run the server, back up data and apply updates. The GitHub project is a long-running open source codebase, so buyers should check the release notes for the version they plan to deploy.

- Free and open source | Self-hosted, Web | open source (GPL-2.0)
- Price: Free GPL-2.0 software you host yourself
- Checked: 2026-10-10

## Strengths

- Free and open source under GPL-2.0
- Help topics route tickets to departments

## Limits

- You host, back up and update it
- Simpler interface than hosted helpdesks

## Rankings

- #11 of 11 in [best Customer support software](https://listme.name/best/customer-support-software), score 76.5: A free GPL-2.0 ticketing system you host yourself, with help topics, departments and business hours. You run and update the server, and it has no built-in chat or AI agent.

## Alternatives

- [Zendesk](https://listme.name/software/zendesk), score 92.5
- [Intercom](https://listme.name/software/intercom), score 90.5
- [Freshdesk](https://listme.name/software/freshdesk), score 89.0
- [Front](https://listme.name/software/front), score 88.0
- [Help Scout](https://listme.name/software/help-scout), score 87.5
- [Zoho Desk](https://listme.name/software/zoho-desk), score 86.0
- [Gorgias](https://listme.name/software/gorgias), score 85.0
- [Crisp](https://listme.name/software/crisp), score 84.0