# Zoho Desk review, pricing and alternatives

Source: https://listme.name/software/zoho-desk
Website: https://www.zoho.com/desk/

Help desk software from Zoho with AI agents and ticketing

Zoho Desk is help desk software made by Zoho Corporation. It handles ticketing, email and chat channels, self-service articles and automation, with pre-built AI agents. Plans are priced per user per month, with a free trial, and it connects to other Zoho apps.

Zoho Desk manages tickets from email, web and chat channels, with automation rules, SLAs and a knowledge base. It includes pre-built AI agents and a generative AI option, and it connects to Zoho CRM and other Zoho apps so support and sales share customer records.

Zoho Desk suits businesses that already use Zoho and want a low-cost helpdesk in the same family. Its plans are per user, and the lower editions are limited to basic channels and automation. Compared with Zendesk, it is cheaper per seat, but its ecosystem is narrower outside Zoho.

- Subscription | Web
- Price: Per-user plans billed annually; free trial
- Checked: 2026-10-10

## Strengths

- Connects to other Zoho apps
- Pre-built AI agents

## Limits

- Lower editions limit channels and automation
- Narrower ecosystem outside Zoho

## Rankings

- #6 of 11 in [best Customer support software](https://listme.name/best/customer-support-software), score 86.0: A helpdesk that connects to Zoho CRM and other Zoho apps, with pre-built AI agents and per-user pricing. Its ecosystem is narrower outside Zoho.

## Alternatives

- [Zendesk](https://listme.name/software/zendesk), score 92.5
- [Intercom](https://listme.name/software/intercom), score 90.5
- [Freshdesk](https://listme.name/software/freshdesk), score 89.0
- [Front](https://listme.name/software/front), score 88.0
- [Help Scout](https://listme.name/software/help-scout), score 87.5
- [Gorgias](https://listme.name/software/gorgias), score 85.0
- [Crisp](https://listme.name/software/crisp), score 84.0
- [Chatwoot](https://listme.name/software/chatwoot), score 81.5