Comparison · CRM software
Freshsales vs Zoho CRM: which is better in 2026?
Zoho CRM ranks higher in our list of CRM software (#4 against #8, score 89.5 against 84.5).
- 84.5Editorial score89.5
- 1Platforms3
- NoFree to useYes
- NoOpen sourceNo
Which should you choose?
Choose Freshsales if you want
Sales teams already using Freshworks tools.
AI lead scoring, sales sequences and custom modules on Enterprise, alongside the Freshdesk family. Its per-user tiers gate most features, and AI agent sessions are sold extra.
Choose Zoho CRM if you want
Small businesses that want a free start and an app suite.
A free edition for up to 3 users and a wide suite of connected Zoho apps. Its breadth can make the interface busy, and Zia Agents sit in the paid editions.
The main differences
- Only Zoho CRM runs on iOS.
- Only Zoho CRM runs on Android.
- Zoho CRM can be used for free; Freshsales requires payment.
Side by side
 Freshsales |  Zoho CRM | |
|---|---|---|
| Score | 84.5 | 89.5 |
| Rank in list | #8 of 11 | #4 of 11 |
| Price | SubscriptionPaid per-user plans after a 21-day free trial | Free plan, paid upgradesFree edition for up to 3 users; paid per-user editions |
| Free to use | No | Yes |
| Open source | No | No |
| Platforms | WebWeb | WebiOSAndroidWeb, iOS, Android |
| Made by | Freshworks Inc. | Zoho Corporation |
| Hosting | Vendor cloud | Vendor cloud |
| AI assistant | Freddy AI | Zia Agents |
| Email sync | Email sync | Email integration |
| Best for | Sales teams already using Freshworks tools | Small businesses that want a free start and an app suite |
| Strengths |
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| Limits |
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| Links | Visit site | Visit site |
Questions about Freshsales vs Zoho CRM
- Is Zoho CRM better than Freshsales?
- Zoho CRM ranks higher in our list of CRM software (#4 against #8, score 89.5 against 84.5). Freshsales is best for: sales teams already using Freshworks tools. Zoho CRM is best for: small businesses that want a free start and an app suite.
- Which is cheaper, Freshsales or Zoho CRM?
- Freshsales: Paid per-user plans after a 21-day free trial. Zoho CRM: Free edition for up to 3 users; paid per-user editions.
- Do Freshsales and Zoho CRM run on the same platforms?
- Freshsales supports Web. Zoho CRM supports Web, iOS, Android.
Choosing between the two
Learning Center
1:17How to decide between two good optionsSettle a close call by sorting it by how hard it is to undo, setting a deadline, scoring the criteria as a tie-breaker and writing down why you chose.
1:20How to compare products fairly: what to keep in mindDefine the job, cap the must-haves, compare like with like, count total cost over one period and weigh the criteria. Includes a worked example.
