Freshdesk is a paid product (subscription). Per-agent plans with a free trial.

Is Freshdesk open source?

No. Freshdesk is proprietary software; its source code is not public.

Which platforms does Freshdesk support?

Freshdesk is available on: Web.

What is Freshdesk best for?

Mid-sized support teams that want helpdesk and AI. In our ranking of customer support software it is number 3 of 8 with a score of 89.0.

What are the best alternatives to Freshdesk?

The highest-ranked alternatives on listme.name are Zendesk, Intercom, Help Scout, Zoho Desk.

Freshdesk

Helpdesk software for ticketing, email support and AI agents

#3 of 8 in best customer support software
Subscription
Web

89.0

Score in best customer support software

Visit freshworks.com Alternatives

Ranked 3 of 8 in best customer support software

A clear helpdesk with SLA policies, a knowledge base and the Freddy AI agent, priced per agent. AI sessions and day passes cost extra, and it sits in the Freshworks family.

Best for Mid-sized support teams that want helpdesk and AI

About Freshdesk

Freshdesk turns support email and messages into tickets, with routing rules, service-level policies and a knowledge base for self-service. It includes automation for common requests and the Freddy AI agent for answering customers.

Freshdesk suits support teams that want a clear helpdesk with per-agent pricing and a path to AI support. Its higher tiers add features such as multiple SLA policies, and some AI usage is sold as an add-on. It sits in the Freshworks family with Freshsales for sales, so teams using both can share a vendor.

Key features

Shared inbox and tickets
SLA policies
Knowledge base
Freddy AI agent
Freshworks product family

Strengths

Clear ticketing with SLA policies
Freddy AI agent for common questions

Limits

Per-agent pricing rises with team size
AI sessions and day passes cost extra

Where Freshdesk ranks

Best customer support software#3of 8 · 89.0
Best for: Mid-sized support teams that want helpdesk and AI

Alternatives to Freshdesk

All 7 alternatives

Compare Freshdesk

Questions about Freshdesk

Is Freshdesk free?: Freshdesk is a paid product (subscription). Per-agent plans with a free trial.
Is Freshdesk open source?: No. Freshdesk is proprietary software; its source code is not public.
Which platforms does Freshdesk support?: Freshdesk is available on: Web.
What is Freshdesk best for?: Mid-sized support teams that want helpdesk and AI. In our ranking of customer support software it is number 3 of 8 with a score of 89.0.
What are the best alternatives to Freshdesk?: The highest-ranked alternatives on listme.name are Zendesk, Intercom, Help Scout, Zoho Desk.

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