Front
Shared inbox and help desk for teams handling customer email and chat
- #4 of 11 in best customer support software
- Subscription
- Web
Ranked 4 of 11 in best customer support software
A shared inbox for email and chat, with help desk ticketing, a knowledge base and AI agents. It is a hosted workspace with paid plans after a trial, and it is broader than a ticket queue alone.
Best for Support teams that run email and chat in one shared inbox
About Front
Front combines a shared inbox, help desk ticketing, live chat and a knowledge base in one workspace. Email, chat and tickets from different channels land in shared views, where a team can assign conversations and reply together. The homepage also promotes AI agents that handle support work alongside staff.
It suits support and operations teams that handle email as their main channel and want a shared inbox rather than a ticket queue alone. The product is sold through paid plans after a trial, so teams should check the pricing page before committing. It is a hosted team workspace rather than the self-hosted ticket system osTicket, which suits teams that run their own servers.
Key features
- Shared inbox
- Help desk ticketing
- Live chat
- Knowledge base
- AI agents
Strengths
- Shared inbox for email and chat
- Help desk, knowledge base and AI agents
Limits
- Paid plans only, after the trial
- Can be more than a small team needs
Where Front ranks
How Front compares
| Product | Score | Price | Platforms | Self-hosting | AI agent | Live chat |
|---|---|---|---|---|---|---|
#2 Intercom | 90.5 | Subscription | WebiOSAndroid | No | Fin AI Agent | Yes |
#3 Freshdesk | 89.0 | Subscription | WebiOSAndroid | No | Freddy AI Agent | Yes |
| #4Front | 88.0 | Subscription | Web | No | AI agents | Yes |
#5 Help Scout | 87.5 | Subscription | WebiOSAndroid | No | AI inbox assistant | Yes |
#6 Zoho Desk | 86.0 | Subscription | Web | No | Pre-built AI agents | Yes |
The full comparison table for best customer support software has all 11 products.
Alternatives to Front
All 10 alternatives
Questions about Front
- Is Front free?
- Front is a paid product (subscription). Paid plans with a free trial.
- Is Front open source?
- No. Front is proprietary software; its source code is not public.
- Which platforms does Front support?
- Front is available on: Web.
- What is Front best for?
- Support teams that run email and chat in one shared inbox. In our ranking of customer support software it is number 4 of 11 with a score of 88.0.
- What are the best alternatives to Front?
- The highest-ranked alternatives on listme.name are Zendesk, Intercom, Freshdesk, Help Scout.
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<a href="https://listme.name/software/front"><img src="https://listme.name/badge/front.svg" height="28" alt="Ranked #4 of 11 customer support software on listme.name"></a>