Zoho Desk
Help desk software from Zoho with AI agents and ticketing
- #6 of 11 in best customer support software
- Subscription
- Web
Ranked 6 of 11 in best customer support software
A helpdesk that connects to Zoho CRM and other Zoho apps, with pre-built AI agents and per-user pricing. Its ecosystem is narrower outside Zoho.
Best for Businesses already using Zoho apps
About Zoho Desk
Zoho Desk manages tickets from email, web and chat channels, with automation rules, SLAs and a knowledge base. It includes pre-built AI agents and a generative AI option, and it connects to Zoho CRM and other Zoho apps so support and sales share customer records.
Zoho Desk suits businesses that already use Zoho and want a low-cost helpdesk in the same family. Its plans are per user, and the lower editions are limited to basic channels and automation. Compared with Zendesk, it is cheaper per seat, but its ecosystem is narrower outside Zoho.
Key features
- Ticketing and SLAs
- Knowledge base
- Pre-built AI agents
- Zoho CRM integration
- Email and chat channels
Strengths
- Connects to other Zoho apps
- Pre-built AI agents
Limits
- Lower editions limit channels and automation
- Narrower ecosystem outside Zoho
Where Zoho Desk ranks
How Zoho Desk compares
| Product | Score | Price | Platforms | Self-hosting | AI agent | Live chat |
|---|---|---|---|---|---|---|
#4 Front | 88.0 | Subscription | Web | No | AI agents | Yes |
#5 Help Scout | 87.5 | Subscription | WebiOSAndroid | No | AI inbox assistant | Yes |
| #6Zoho Desk | 86.0 | Subscription | Web | No | Pre-built AI agents | Yes |
#7 Gorgias | 85.0 | Subscription | Web | No | AI Agent | Yes |
#8 Crisp | 84.0 | Free plan, paid upgrades | Web | No | AI chatbot | Yes |
The full comparison table for best customer support software has all 11 products.
Alternatives to Zoho Desk
All 10 alternatives
Questions about Zoho Desk
- Is Zoho Desk free?
- Zoho Desk is a paid product (subscription). Per-user plans billed annually; free trial.
- Is Zoho Desk open source?
- No. Zoho Desk is proprietary software; its source code is not public.
- Which platforms does Zoho Desk support?
- Zoho Desk is available on: Web.
- What is Zoho Desk best for?
- Businesses already using Zoho apps. In our ranking of customer support software it is number 6 of 11 with a score of 86.0.
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