osTicket
Open-source support ticket system you host on your own server
- #11 of 11 in best customer support software
- Free and open source
- Free to use
- Open source
- Self-hostedWeb
Ranked 11 of 11 in best customer support software
A free GPL-2.0 ticketing system you host yourself, with help topics, departments and business hours. You run and update the server, and it has no built-in chat or AI agent.
Best for IT teams that want a free self-hosted ticket queue
About osTicket
osTicket is a self-hosted ticketing system for customer and internal support. It sorts tickets by help topic and department, lets staff set business hours, and includes a knowledge base section. The project publishes its code on GitHub under the GPL-2.0 license, and the company site describes the software as free to use.
It suits IT teams and small support desks that want a self-hosted ticket queue and do not need a chat or AI layer. Its interface is simpler than hosted helpdesks such as Front or Gorgias, and the user has to run the server, back up data and apply updates. The GitHub project is a long-running open source codebase, so buyers should check the release notes for the version they plan to deploy.
Key features
- Help topics and departments
- Business hours
- Knowledge base
- Self-hosted
- GPL-2.0 license
Strengths
- Free and open source under GPL-2.0
- Help topics route tickets to departments
Limits
- You host, back up and update it
- Simpler interface than hosted helpdesks
Where osTicket ranks
How osTicket compares
| Product | Score | Price | Platforms | Self-hosting | AI agent | Live chat |
|---|---|---|---|---|---|---|
#7 Gorgias | 85.0 | Subscription | Web | No | AI Agent | Yes |
#8 Crisp | 84.0 | Free plan, paid upgrades | Web | No | AI chatbot | Yes |
#9 Chatwoot | 81.5 | Free and open source | WebSelf-hosted | Yes | Listed as AI-powered | Yes |
#10 tawk.to | 78.5 | Free plan, paid upgrades | Web | No | None listed | Yes |
| #11osTicket | 76.5 | Free and open source | Self-hostedWeb | Yes | None listed on the site | No |
The full comparison table for best customer support software has all 11 products.
Alternatives to osTicket
All 10 alternatives
Questions about osTicket
- Is osTicket free?
- osTicket can be used without paying: Free GPL-2.0 software you host yourself. Check the vendor’s pricing page for current limits.
- Is osTicket open source?
- Yes. osTicket publishes its source code under the GPL-2.0 license.
- Which platforms does osTicket support?
- osTicket is available on: Self-hosted, Web.
- What is osTicket best for?
- IT teams that want a free self-hosted ticket queue. In our ranking of customer support software it is number 11 of 11 with a score of 76.5.
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<a href="https://listme.name/software/osticket"><img src="https://listme.name/badge/osticket.svg" height="28" alt="Ranked #11 of 11 customer support software on listme.name"></a>