Ranked 6 of 8 in best customer support software
Website chat, a shared inbox and a help center, with a free plan for solopreneurs. Paid plans are priced per workspace, and it has a smaller reach than Intercom or Zendesk.
Best for Small businesses that want chat and a shared inbox
About Crisp
Crisp combines website chat, a shared email inbox, a help center and a CRM-style contact record. It includes an AI chatbot for common questions and a ticketing system for tracking longer requests.
Crisp suits small businesses that want chat on a website and a shared inbox at a flat workspace price rather than per seat. Its free plan is for solopreneurs with a first shared inbox, and paid plans add a shared email inbox and customer data management. Its reach is smaller than Intercom or Zendesk, so large support teams may outgrow it.
Key features
- Website live chat
- Shared inbox
- Help center
- AI chatbot
- Ticketing system
Strengths
- Free plan for solopreneurs
- Flat workspace pricing rather than per seat
Limits
- Smaller reach than Intercom or Zendesk
- Large teams may outgrow it
Where Crisp ranks
| List | Rank | Score | Best for |
|---|---|---|---|
| Best Customer support software | 6 of 8 | 84.0 | Small businesses that want chat and a shared inbox |
Alternatives to Crisp
All 7 alternatives
ZendeskCustomer service platform with ticketing, chat and AI agents
IntercomCustomer messaging and support platform with the Fin AI agent
FreshdeskHelpdesk software for ticketing, email support and AI agents
Help ScoutAlso runs on iOS, Android.
Zoho DeskHelp desk software from Zoho with AI agents and ticketing
ChatwootIs open source.
Questions about Crisp
- Is Crisp free?
- Crisp can be used without paying: Free plan for solopreneurs; paid plans per workspace. Check the vendor’s pricing page for current limits.
- Is Crisp open source?
- No. Crisp is proprietary software; its source code is not public.
- Which platforms does Crisp support?
- Crisp is available on: Web.
- What is Crisp best for?
- Small businesses that want chat and a shared inbox. In our ranking of customer support software it is number 6 of 8 with a score of 84.0.
- What are the best alternatives to Crisp?
- The highest-ranked alternatives on listme.name are Zendesk, Intercom, Freshdesk, Help Scout.