Ranked 8 of 8 in best customer support software
Free live chat for websites, with a shared inbox and a basic CRM. Advanced features come from paid add-ons, so it suits small sites more than complex support teams.
Best for Small websites that need free live chat
About tawk.to
tawk.to adds a live chat widget to a website and routes visitor messages to a shared inbox where a team can answer them. It includes basic contact records, a pipeline view and a knowledge base for self-service, and the company describes the core product as 100 percent free.
tawk.to suits small websites and teams that need live chat with no software fee. Its business model relies on optional paid add-ons, and the free core is not built for complex support teams. Compared with Crisp or Intercom, it is narrower in features but has no per-seat charge for the core chat.
Key features
- Website chat widget
- Shared inbox
- Basic CRM
- Knowledge base
- Optional add-ons
Strengths
- Free live chat for websites
- Shared inbox for the whole team
Limits
- Advanced features come from paid add-ons
- Less suited to complex support teams
Where tawk.to ranks
| List | Rank | Score | Best for |
|---|---|---|---|
| Best Customer support software | 8 of 8 | 78.5 | Small websites that need free live chat |
Alternatives to tawk.to
All 7 alternatives
ZendeskCustomer service platform with ticketing, chat and AI agents
IntercomCustomer messaging and support platform with the Fin AI agent
FreshdeskHelpdesk software for ticketing, email support and AI agents
Help ScoutAlso runs on iOS, Android.
Zoho DeskHelp desk software from Zoho with AI agents and ticketing
CrispLive chat, shared inbox and help desk for small businesses
Questions about tawk.to
- Is tawk.to free?
- tawk.to can be used without paying: Free live chat; optional paid add-ons. Check the vendor’s pricing page for current limits.
- Is tawk.to open source?
- No. tawk.to is proprietary software; its source code is not public.
- Which platforms does tawk.to support?
- tawk.to is available on: Web.
- What is tawk.to best for?
- Small websites that need free live chat. In our ranking of customer support software it is number 8 of 8 with a score of 78.5.
- What are the best alternatives to tawk.to?
- The highest-ranked alternatives on listme.name are Zendesk, Intercom, Freshdesk, Help Scout.