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Best Zoho Desk alternatives in 2026

Zoho Desk is help desk software from Zoho with AI agents and ticketing. These 10 alternatives come from the same rankings, ordered by editorial score. Connected products carry a small, disclosed lift.

10 alternatives From best customer support software How we rank Share

Ranked alternatives

  1. Zendesk

    Also runs on iOS, Android. The most complete ticketing platform here, with omnichannel support, a help center, quality assurance and AI agents. It is cloud-only and heavier than needed for simple email support.

    Best for Support teams that need omnichannel scale

    WebiOSAndroidSubscription

    92.5of 100
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  2. Intercom

    Also runs on iOS, Android. Live chat, in-app messaging and a shared inbox, with the Fin AI agent priced per outcome. Per-seat fees and AI usage add up, so it suits product-led teams more than small helpdesks.

    Best for Product-led teams with in-app messaging

    WebiOSAndroidSubscription

    90.5of 100
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  3. Freshdesk

    Also runs on iOS, Android. A clear helpdesk with SLA policies, a knowledge base and the Freddy AI agent, priced per agent. AI sessions and day passes cost extra, and it sits in the Freshworks family.

    Best for Mid-sized support teams that want helpdesk and AI

    WebiOSAndroidSubscription

    89.0of 100
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  4. Front

    A shared inbox for email and chat, with help desk ticketing, a knowledge base and AI agents. It is a hosted workspace with paid plans after a trial, and it is broader than a ticket queue alone.

    Best for Support teams that run email and chat in one shared inbox

    WebSubscription

    88.0of 100
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  5. Help Scout

    Also runs on iOS, Android. A focused shared inbox for email support, with saved replies, workflows and iOS and Android apps. It is lighter than Zendesk for complex routing and is priced per user.

    Best for Small teams that run support mainly on email

    WebiOSAndroidSubscription

    87.5of 100
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  6. Gorgias

    Ticketing and chat that connect to Shopify, BigCommerce, Magento and WooCommerce, with an AI agent for order questions. It is built for ecommerce, so it is a weaker fit for service desks in other industries.

    Best for Ecommerce stores with heavy order-related support

    WebSubscription

    85.0of 100
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  7. Crisp

    Has a free option. Website chat, a shared inbox and a help center, with a free plan for solopreneurs. Paid plans are priced per workspace, and it has a smaller reach than Intercom or Zendesk.

    Best for Small businesses that want chat and a shared inbox

    WebFree plan, paid upgrades

    84.0of 100
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  8. Chatwoot

    Has a free option; is open source. An open-source inbox that combines chat, email and social channels, with an MIT-licensed core. Self-hosting means running updates and backups, and its ecosystem is smaller than the large vendors.

    Best for Teams that want open-source support on their own server

    WebSelf-hostedFree and open sourceOpen source

    81.5of 100
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  9. tawk.to

    Has a free option. Free live chat for websites, with a shared inbox and a basic CRM. Advanced features come from paid add-ons, so it suits small sites more than complex support teams.

    Best for Small websites that need free live chat

    WebFree plan, paid upgrades

    78.5of 100
    Visit Alternatives

  10. osTicket

    Has a free option; is open source. A free GPL-2.0 ticketing system you host yourself, with help topics, departments and business hours. You run and update the server, and it has no built-in chat or AI agent.

    Best for IT teams that want a free self-hosted ticket queue

    Self-hostedWebFree and open sourceOpen source

    76.5of 100
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Free alternatives to Zoho Desk

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Zoho Desk alternatives for Android

Zoho Desk alternatives for iOS

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About Zoho Desk alternatives

What is the best alternative to Zoho Desk?
On listme.name the highest-scored alternative is Zendesk, followed by Intercom. The right choice depends on price, platform and whether you need open source.
Is there a free alternative to Zoho Desk?
Yes. Free options include Crisp, Chatwoot, tawk.to.

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