Ranked 2 of 8 in best CRM software
The most configurable option here, with mobile apps for iPhone, iPad and Android and a large partner ecosystem. Per-user pricing and admin effort make it heavier than HubSpot or Pipedrive for a small team.
Best for Large organizations with complex sales processes
About Salesforce
Salesforce is one of the largest CRM platforms and is built to be configured heavily. Sales Cloud covers leads, accounts, opportunities and forecasting, and the wider platform adds service, marketing and commerce products. Its mobile app runs on iPhone, iPad and Android.
Salesforce suits organizations that need deep configuration, custom objects and integration with other enterprise systems. The trade-off is cost and effort: pricing is per user and rises from one edition to the next, and an administrator usually handles changes to the setup. Compared with HubSpot or Pipedrive, it offers more control and more complexity, and it expects more admin time.
Key features
- Sales Cloud pipeline and forecasting
- Service and marketing clouds
- Mobile app on iOS and Android
- AgentExchange marketplace
- Agentforce AI agents
Strengths
- Deep customization and custom objects
- Large AppExchange and AgentExchange ecosystem
- Mobile app for iPhone, iPad and Android
Limits
- Costs and setup effort are high for small teams
- Most configuration changes need an administrator
Where Salesforce ranks
| List | Rank | Score | Best for |
|---|---|---|---|
| Best CRM software | 2 of 8 | 91.5 | Large organizations with complex sales processes |
Questions about Salesforce
- Is Salesforce free?
- Salesforce is a paid product (subscription). Per-user editions; free trial offered on sales editions.
- Is Salesforce open source?
- No. Salesforce is proprietary software; its source code is not public.
- Which platforms does Salesforce support?
- Salesforce is available on: Web, iOS, iPadOS, Android.
- What is Salesforce best for?
- Large organizations with complex sales processes. In our ranking of CRM software it is number 2 of 8 with a score of 91.5.
- What are the best alternatives to Salesforce?
- The highest-ranked alternatives on listme.name are HubSpot CRM, Zoho CRM, Pipedrive, Attio.