Microsoft Dynamics 365 Sales
Microsoft's CRM for sales teams, with pipeline tools and AI agents
- #3 of 11 in best CRM software
- Subscription
- Web
Ranked 3 of 11 in best CRM software
The CRM that fits best for Microsoft 365 shops, with Outlook integration, sales KPIs and AI agents for lead qualification. Setup takes more planning than Pipedrive, and the trial is the only free option.
Best for Companies already running on Microsoft 365 and Dynamics
About Microsoft Dynamics 365 Sales
Dynamics 365 Sales is Microsoft's CRM for sales teams. It covers lead and opportunity tracking, sales automation and collaboration tools, and it works with Outlook for email. The product page lists AI agents, including one that qualifies leads and another that prioritizes them for sales staff.
It suits companies that already use Microsoft 365 and Dynamics products and want a CRM that sits next to Outlook. It is sold as a subscription after a free trial, and the pricing is on a separate Microsoft page, so buyers should check it before comparing with HubSpot or Zoho CRM. Setup takes more planning than a small-team CRM.
Key features
- Outlook email and calendar
- Lead qualification agent
- Sales automation
- Sales KPIs and suggested tasks
- Dynamics 365 platform
Strengths
- Outlook integration for email and calendars
- Fits teams already on Microsoft 365
Limits
- Setup takes more planning than small CRMs
- Pricing is on a separate page from the product
Where Microsoft Dynamics 365 Sales ranks
How Microsoft Dynamics 365 Sales compares
| Product | Score | Price | Platforms | Hosting | AI assistant | Email sync |
|---|---|---|---|---|---|---|
#1 HubSpot CRM | 93.5 | Free plan, paid upgrades | WebiOSAndroid | Vendor cloud | Breeze Assistant | Email sync |
#2 Salesforce | 91.5 | Subscription | WebiOS, iPadOSAndroid | Vendor cloud | Agentforce | Automatic email sync |
| #3Microsoft Dynamics 365 Sales | 90.5 | Subscription | Web | Vendor cloud | Sales agents | Outlook sync |
#4 Zoho CRM | 89.5 | Free plan, paid upgrades | WebiOSAndroid | Vendor cloud | Zia Agents | Email integration |
#5 Pipedrive | 88.0 | Subscription | WebiOSAndroid | Vendor cloud | Pipedrive AI and Nova | Email sync and tracking |
The full comparison table for best CRM software has all 11 products.
Alternatives to Microsoft Dynamics 365 Sales
All 10 alternatives
Questions about Microsoft Dynamics 365 Sales
- Is Microsoft Dynamics 365 Sales free?
- Microsoft Dynamics 365 Sales is a paid product (subscription). Subscription with a free trial; pricing on Microsoft's site.
- Is Microsoft Dynamics 365 Sales open source?
- No. Microsoft Dynamics 365 Sales is proprietary software; its source code is not public.
- Which platforms does Microsoft Dynamics 365 Sales support?
- Microsoft Dynamics 365 Sales is available on: Web.
- What is Microsoft Dynamics 365 Sales best for?
- Companies already running on Microsoft 365 and Dynamics. In our ranking of CRM software it is number 3 of 11 with a score of 90.5.
- What are the best alternatives to Microsoft Dynamics 365 Sales?
- The highest-ranked alternatives on listme.name are HubSpot CRM, Salesforce, Zoho CRM, Pipedrive.
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